Britannia Heights Veterinary Clinic

2579 Carling Avenue,
Ottawa, ON K2B 7H7

(613)726-2666

bhvetclinic.com

DEAR VALUED CLIENTS - COVID 19 UPDATE

Great news, Veterinary Clinics have been deemed an Essential Service during the current provincial restrictions.  We will be continuing to offer All Services.  We are however moving back to a Closed Door Policy.  We will not be permitting clients into our building to wait for their pet during appointments.

Our door will remain open however we will function with a "one in, one out" protocol so that we can control the amount of traffic in and out of our Front Foyer to assist with social distancing.  We will be happy to provide food and medication pickups as well.  Payments need to be done over the phone ahead of time or via debit/credit upon pick up.

 Please call us when you arrive and we will meet you at the front door with your order.

When you arrive for your appointment please call to let us know you have arrived and a member of our team will start the appointment by taking a history over the phone.  We will then ask you to meet us at the front door with your pet.

Our Veterinarian will call you to discuss the findings over the phone once he has completed his exam.  Rest assured you will be able to ask questions, offer further insight and discuss a treatment plan for your pet with the Vet. Our receptionist will process your invoice payment over the phone while you are in your car, please bring a credit card for payment.  If you must pay in person the mobile debit machine will be brought to the front door.  Our Technician/Assistant will then bring your pet back to the front door, please remember to follow social distancing when meeting our staff in the front foyer. 

 Please do not leave the parking lot while your pet is inside the clinic for their appointment.

Please watch our social media pages, both Facebook and our Website for updates on our service availability. Thank you in advance for your patience and understanding.

Our hours of operation will continue to be 8:30am-5pm Monday-Friday.  Please call ahead for all food and medication pickups/renewals. 

** Back orders for food and medications are ongoing, please call well in advance for refills**

Wishing safety, happiness and health to all our clients and customers.

The BHVC Team

Please remember Facial Coverings are mandatory, we will keep hand sanitizer readily available in the foyer for client use.